Terms of use

TERMS OF USE

Welcome to À Capucha!, we hope you like what you’ve seen so far.
Along with our Privacy Policy, these are the terms of use for our website: www.acapucha.com and we’d appreciate it if you respected them.

PERSONAL INFORMATION

When you interact with us through our website, we may collect personal data, along with other information. You may provide personal data for a number of reasons and we will use it accordingly, namely in two scenarios: firstly, if you subscribe to our newsletter, we’ll send you newsletters to the email you provided during your subscription process. Secondly, if you place an order through our website, you will be required to provide other personal information, such as your shipping address, billing address and payment details, so that your order may be processed and shipped. Please make sure your personal information is updated at all times. For more detailed information regarding your personal data, please consult our Privacy Policy.

COPYRIGHT

The entire content of this website, including texts, graphics, photographs, videos and sounds is property of Uh La La! Lda. (À Capucha!), which detains complete copyright.

Copyright protection of À Capucha’s contents includes the reproductions or copies of this website’s content, whether total or partial. When using this website and inserting content in it, the user is obliged to respect the applicable legislation – in this case, the Code of Copyright and Related Rights, the Industrial Property Code and the Computer Crime and Criminal Information Law, as well as ensure that it is used responsibly.  

GENERAL TERMS OF USE

The À Capucha! brand does not guarantee that the services provided by this website will function uninterruptedly or that it does not contain errors, viruses or other elements that we may not be able to control.  

The website’s content is strictly for personal use only and the user is not authorized and is completely prohibited from publishing, reproducing, divulging, distributing or making the contents accessible to third parties by any other means, with the intent of public communication or commercialization, namely by posting it on another website, online service, bulletin board or message board or in printed format. The user is also prohibited from transforming the website’s content in any way.  

It is expressly prohibited that the user create or introduce on this website any type of virus or program that may damage it; or suggests that a third party do so. The À Capucha! brand is not responsible for any loss or damage, directly or indirectly suffered by any user concerning the information existent on this website.

The user is solely responsible for any losses, directly or indirectly brought upon himself, the À Capucha! brand or any third parties, concerning how the website is used, and is accountable for proceeding with the necessary compensations if any complaint, action or conviction occurs.

The user declares that they gratuitously authorize the distribution, publication, utilization and exploration of the content, data, images or programs sent by them to the website during the time that it is active.

PAYMENT

All final purchases will be paid for in EUR. In Portugal, we accept the following forms of payment: ATM Reference, Bank Transfer, PayPal and Credit Card. For the rest of the world, we accept the following forms of payment: Bank Transfer, PayPal and Credit Card. PayPal’s simple and safe payment system allows you to make online payments with a credit card without having to own or create a PayPal account.

DELIVERY

The customer’s purchase will be shipped to the address provided by the customer via Delnext and the À Capucha! shipping costs can be consulted here. Once the customer’s purchase has been shipped, an email with the order’s tracking number will be sent to the customer. Our estimated delivery time is about 3-4 weeks. À Capucha! is not responsible for custom charges or any kind of tax applied to products shipped outside of the EU. If the delivery time is missed, a new delivery will be set up for the next day or for a day of the customer’s choice within a 7 day time limit. The customer must use the notice left in their mailbox in order to reschedule the delivery. If the order is not delivered within 7 days after the date of the first delivery attempt, it will be returned to À Capucha! and resending it will mean a higher price.

 

EXCHANGES

À Capucha! understands that sometimes there is the need to exchange an item, due to sizes, color or other issues. If the customer is not satisfied with their purchase, the customer can exchange it within 15 days of receipt. In order to do so, the customer must email us at info@acapucha.com so we can send an exchange form that must be included in the exchange package. The item must be in perfect conditions and have never been worn. The item must be sent via Postal Service or any other Delivery Service that permits order tracking to: À Capucha! / Rua do Pinheiro, 75 / 4050-484 Porto, Portugal. The costs associated to this delivery are the customer’s responsibility, as are the shipping costs associated to the item that the customer wishes to exchange for. Once À Capucha! has received the item and have confirmed its condition, we will proceed with the exchange.

RETURNS

À Capucha! understands that sometimes there is the need to return an item, due to sizes, color or other issues. If the customer is not satisfied with their purchase, the customer can return it within 15 days of receipt. In order to do so, the customer must email us at info@acapucha.com so we can send a return form that must be included in the return package. The item must be in perfect conditions and have never been worn. The item must be sent via Postal Service or any other Delivery Service that permits order tracking to: À CAPUCHA! / Rua do Pinheiro, 75 / 4050-484 Porto, Portugal. The costs associated to this delivery are the customer’s responsibility. Once À Capucha! has received the item and has confirmed its condition, the payment will be reimbursed in 1-7 days.